SHIPPING AND RETURNS
Thank you for shopping at L’elle maison. If you are not completely satisfied with your purchase, we invite you to review our policy on returns and refunds. The following terms apply to any products you have purchased from us.
Outline interpretation and definitions
INTERPRETATION
The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of if they appear in the singular or plural.
DEFINITIONS
For the purposes of this return and refund policy:
- Company (refers to as “company” “we” “us” “our” in this agreement) referring to L’elle Maison, located in London.
- Goods refer to the items offered for sale on the service
- Orders mean a request by you to purchase goods from us
- Service refers to the website
- Website refers to L’elle Maison, from lellemaison.com
- You mean the individual accessing or using the service or the company or other legal entity on behalf of which such individual is accessing or using the service as applicable.
SHIPPING
New collection orders may take longer than usual (5-14 days).
UK standard delivery (3-5 working days)
- £3.95 under £200
- Free delivery orders over £200
- Orders will be delivered Monday-Friday (excluding bank and public holidays)
Same day delivery
Europe delivery
- Free Delivery for orders over £235
- We are doing everything we can to ensure orders arrive within their normal time frames, however some internation deliveries may be delayed due to local government restrictions
- Delivery fees £35 under £235
- Orders will be delivered Monday-Friday (Excluding bank or public holidays)
INTERNATIONAL deliveries
Orders to international destinations outside of Europe ship with DHL. For delivery to international destinations, duties and taxes are not calculated at checkout. Further duties or taxes may need to be paid upon delivery. You will be contacted by your local customs agency. We are not responsible for delays in shipping.
- Free delivery orders over £300
- Delivery fees of £45 under £300
TRACKING YOUR ORDER
Please track your order using the tracking number provided in your confirmation of shipment email.
RETURNS
Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return and full refund, the following conditions must be met:
- The goods were purchased within the last 30 days
- The goods are in their original packaging
- The goods must be unused and in the same condition that you received it
- You have the receipt or proof of purchase
The following goods cannot be returned:
- Goods that, for health or hygiene reasons, are not suitable for return and were unsealed after delivery
- We reserve the right to refuse returns of any merchandise that does not meet the above conditions, at our sole discretion
- If the shipment is not picked up or the recipient refuses to accept the parcel and it is therefore sent back to L’elle Maison studio, we allow ourselves the right to deduct the return costs from their refund
Note- Only regular-priced goods are eligible for a refund. Unfortunately, goods on sale are not refundable. This exclusion may not apply to you if it is prohibited by applicable law.
RETURNING GOODS
You are responsible for the cost and the risk of returning the goods to us.
We can’t offer refunds for returned items that arrive damaged or broken, unless it’s due a manufacturing defect or an error on our part. Please make sure to send back your items in their original condition using a tracked and insured shipping service. If a returned item gets damaged during transit, we’ll inspect it, and if it doesn’t meet our return conditions, we won’t be able to process a refund.
Please contact us immediately for return of goods.
We cannot be held responsible for goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of return delivery.
EXCHANGES
If you need to exchange a product, please contact us. We will only replace goods that were received defective or damaged. We do not offer exchanges for other reasons.
Please contacts us, if you have any questions about our returns and refunds policy.